Platinum Supplies

1825 65th Street, Brooklyn, NY 11204

Phone: (718) 331-3000
Fax: (718) 331-4571

We’re open Monday – Friday

9am – 5pm EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

Is it secure to order from this site?
Yes. Our shopping cart processes all the information by using the latest security technology: SSL 128-bit encryption.
Do you keep my personal information?
Yes, your personal information is securely stored in our Ecommerce database with the same SSL 128-bit encryption. You have the option to make this information available for future orders when logging in, so that you do not have to type it again when you come back and shop from us.
Do you sell or trade any of my information?
Absolutely not: We do not sell, trade, or share any of your information with anyone under any circumstances. Click here to review our privacy policies.
When will my credit card be charged?
Credit cards are charged at the time of the order, before the order is shipped out. You will receive notification by e-mail if the payment was approved.
Has my order been shipped?
You can check on the status of your order by clicking on My Account or by clicking on the link on your order confirmation e-mail to review your order. 
How do I track my order?
If a tracking number is assigned to your order, you can track the order by logging in to the My Account and reviewing your order.
I forgot my account password. How do I retrieve it?
If you forgot your password, you can retrieve it by clicking on the Forgot Password link on the My Account page or during the checkout process while placing a new order. 
What is your return policy?
Our return policy is available on the Terms of Sale agreement. 
How do I find a product?
There are various ways of finding a product. You can browse our online store through categories by clicking on the main menu button links to find what you are looking for, you can also click on 'Search' and type a search term related to what you are looking for and all corresponding results will be displayed. You can also search by item name or number. If you cannot find the item you are looking for, please contact us and we will be able to assist you on the phone or via email.
How do I navigate through the site?
There are links and buttons on the site to get you where you want to go. Products are available from the main menu and under the "Products" button link, you can also view informational web pages that we have set up so you can get some information on our company and our products.
How can I get information about your company?
Information about our company is available on the About Us page. 
How do I contact you?
Our contact information is provided on our Contact Page

Send us an email

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